Refund policy

 

 

Effective Date: 25 July 2026

At SunSutra, we are committed to providing quality products. If you receive a damaged, defective or incorrect item, we will assist you in accordance with this policy.

Replacement Eligibility

A replacement may be approved if:

The wrong product is delivered.
The product is received damaged during transit.
The product has a manufacturing defect.

Replacement requests must be submitted within 48 hours of delivery.

To request a replacement, please email team@sunsutra.in with:

Order number
Clear photographs of the product
Photographs of the shipping package
Description of the issue

Products may be required to be returned before a replacement is issued.

Refund Eligibility

Refunds will be processed only under the following circumstances:

The order is cancelled before dispatch.
A replacement cannot be provided for an approved claim.
The product is unavailable after payment has been received.

Approved refunds will be processed to the original payment method within 5–10 business days. Actual credit timelines depend on your bank or payment provider.

Non-Eligible Cases

Refunds or replacements will not be provided for:

Damage caused after delivery.
Normal variations in natural stones, including colour, texture or pattern.
Products showing signs of use or mishandling.
Requests made after 48 hours of delivery.
Products returned without original packaging or accessories.
Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled.

Contact

Email: team@sunsutra.in

Address:

T-17, 102A, 1st Floor, Block G-2, Gulmohar, Raj Nagar Extension, Ghaziabad – 201017, Uttar Pradesh, India