Terms of service
Effective Date: 25 July 2026
Welcome to SunSutra ("Company", "we", "our", or "us"). These Terms & Conditions govern your use of the website https://sunsutra.in/ and the purchase of products offered through our online store. By accessing or using this website, you agree to comply with and be bound by these Terms.
1. Business Information
Business Name: SunSutra
Registered Address:
T-17, 102A, 1st Floor, Block G-2, Gulmohar, Raj Nagar Extension, Ghaziabad – 201017, Uttar Pradesh, India
Email: team@sunsutra.in
2. Eligibility
You must be at least 18 years old or accessing this website under the supervision of a parent or legal guardian.
3. Products
SunSutra offers natural stone jewellery and related accessories through its online platform.
As many of our products contain natural stones, slight variations in colour, texture, shape, size, and finish may occur. Such variations are natural characteristics of the material and shall not be considered defects.
We make every effort to display product images and descriptions accurately. However, actual colours may vary due to differences in screen settings and device displays.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout.
Prices may change without prior notice. The price applicable to your order will be the price displayed at the time of purchase.
5. Orders
All orders are subject to acceptance and product availability.
We reserve the right to:
Refuse or cancel any order.a
Cancel orders resulting from pricing or technical errors.
Cancel orders suspected of fraud or unauthorised activity.
Limit quantities purchased by a customer.
If an order is cancelled after payment has been received, the amount paid will be refunded through the original payment method.
6. Payments
Payments are processed securely through authorised payment gateway providers.
Your order will be confirmed only after successful payment authorisation.
7. Shipping
Orders are shipped in accordance with our Shipping Policy. Delivery timelines are estimates and may vary due to factors beyond our control.
8. Returns, Replacements & Refunds
All return, replacement and refund requests are governed by our Refund & Replacement Policy.
9. Intellectual Property
All content available on this website, including product photographs, graphics, logos, text, designs, layouts and other materials, is the intellectual property of SunSutra unless otherwise stated.
No material may be copied, reproduced, distributed or used without our prior written consent.
10. User Responsibilities
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorised access to our systems.
Introduce malicious software or harmful code.
Interfere with the operation or security of the website.
11. Limitation of Liability
To the maximum extent permitted by applicable law, SunSutra shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website or the purchase of products.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable laws.
Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh.
13. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time. Updated versions will be published on this website and shall become effective immediately upon publication.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Email: team@sunsutra.in
Registered Address:
T-17, 102A, 1st Floor, Block G-2, Gulmohar, Raj Nagar Extension, Ghaziabad – 201017, Uttar Pradesh, India